Introducing Public Issue Trackers: A New Way to Connect with Your Users
Steve
Entrepreneur and CTOMaintaining transparent communication with your users is crucial: we're excited to announce that Supabugs now offers free public issue trackers, making it easier than ever to manage feedback and build trust with your community.
Why Public Issue Tracking Matters
Building in public isn't just a trend – it's a powerful way to engage with your users and show them that their voice matters. A public issue tracker:
- Creates transparency around your development process
- Helps users find solutions to common problems
- Reduces support overhead by making known issues visible
- Builds trust by showing active engagement with user feedback
- Prevents duplicate bug reports and feature requests
Setting Up Your Public Issue Tracker in Minutes
Getting started with Supabugs' public issue tracker is straightforward:
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Create Your Free Account Sign up at Supabugs.io – no credit card required.
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Set Up Your Project Name your project and customize your statuses to match your flows.
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Configure Sharing Permissions Choose from three flexible access levels:
- Full Access: Allow users to both view and create issues
- Read-Only: Let users browse existing issues without creating new ones
- Custom Access: Tailor permissions to your specific needs
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Share With Your Users
- Generate a public link to share anywhere
- Embed the tracker directly in your website
- Integrate with your existing documentation
Best Practices for Public Issue Tracking
To make the most of your public issue tracker:
- Set Clear Guidelines: Help users understand what information to include when reporting issues
- Tag and Categorize: Use labels to organize issues by type (bug, feature request, enhancement)
- Maintain Regular Updates: Keep your community informed about progress and timeline
- Engage with Feedback: Acknowledge reports and update status regularly
Security and Control
We understand the importance of maintaining control over your public tracker. That's why we've implemented:
- Customizable permission levels
- Spam prevention measures
Getting Started Today
Ready to improve your user feedback process? Here's what to do:
- Visit [Supabugs.io] and create your free account
- Set up your first project
- Configure your public tracking preferences
- Share the link with your community
Looking Forward
This is just the beginning of our public tracking features. We're committed to building tools that help you better serve your users and build better products.
Have questions about setting up your public issue tracker? Reach out to our support team – we're here to help!
Keep building amazing things, The Supabugs Team
